Account Deletion Policy

1. Your Right to Delete Your Account

You may request the deletion of your MyShiftWork account and the personal information associated with it at any time.

Account deletion is permanent. Once your account and associated data have been deleted, the account may not be recoverable.

2. How to Request Account Deletion

MyShiftWork provides an in-app option to permanently delete your account and associated data.

To request account deletion:

• Open the MyShiftWork app.

• Go to Preferences.

• Select Account Settings.

• Click Delete Account.

• Follow the on-screen instructions to confirm your request.

Once you confirm the deletion request, your account and associated data will be permanently deleted in accordance with this Account Deletion Policy.

Important: Account deletion is permanent and cannot be undone. Please make sure you have saved or exported any information you wish to keep before confirming the deletion.

If you experience any issue with the account deletion process or cannot access the Delete Account option, please contact our support team at support@myshiftworkapp.com for assistance.

3. Verification of Your Request

To protect your account and personal information, we may need to verify that the deletion request has been made by the account owner.

We may ask you to confirm information associated with your MyShiftWork account before processing the request.

This verification process helps prevent unauthorized individuals from requesting the deletion of another user’s account.

4. What Happens When Your Account Is Deleted

Once your deletion request has been verified and processed:

• Your MyShiftWork account will no longer be accessible.

• Personal account information associated with your account will be deleted from our active systems, where applicable.

• Your cloud-stored MyShiftWork data associated with the account will be deleted, where applicable.

• You will no longer be able to use the account to access or restore your cloud data.

• Your account-related services may no longer be available.

Please make sure you have exported or otherwise saved any information you wish to keep before requesting account deletion.

5. Data We May Delete

Depending on how you use MyShiftWork, information associated with your account may include:

• Name

• Email address

• Account credentials

• Cloud backup information

• Shift and calendar data stored through MyShiftWork cloud services

• Subscription-related account information

• Device-related information associated with your account

The exact information deleted may depend on the services and features you have used.

6. Data Retention

MyShiftWork retains user-provided information for as long as reasonably necessary to provide the application and its services.

Our Privacy Policy states that automatically collected information may be retained for up to 24 months and may thereafter be stored in aggregate form.

Some information may also need to be retained where required for legal, security, fraud prevention, accounting, or other legitimate purposes.

For more information about how MyShiftWork collects, uses, and retains information, please review our Privacy Policy.

7. App Data vs. Account Deletion

Deleting data stored locally on your device is different from requesting deletion of your MyShiftWork account.

MyShiftWork provides an option in the application settings to reset the application and delete local app data.

If you want your account and associated cloud information to be deleted, you should submit an account deletion request to support@myshiftworkapp.com.

8. Subscriptions and Purchases

Deleting your MyShiftWork account does not automatically guarantee a refund for any purchase or subscription.

Payments for MyShiftWork may be processed through the applicable app store or payment provider. Any cancellation or refund request may therefore be subject to the terms and policies of the relevant payment provider.

Please contact our support team if you need assistance with a subscription-related issue. You can also review our Refund Policy.

9. Processing Time

After receiving your account deletion request, we may need to verify your account ownership before processing the request.

Once the request has been verified, we will process it within a reasonable period, subject to technical, legal, and operational requirements.

You may receive confirmation by email once the deletion process has been completed.

We aim to respond to all account deletion inquiries within 5 business days.

10. Irreversible Deletion

Account deletion is permanent.

After your account has been deleted, you may not be able to recover:

• Your account

• Cloud backups

• Saved shift information

• Calendar information stored with your account

• Other account-associated data

We strongly recommend creating any necessary backups before submitting your deletion request.

11. Exceptions

There may be circumstances where certain information cannot be immediately deleted, including where retention is required or permitted by applicable law, for security purposes, to prevent fraud or abuse, or to resolve disputes and enforce our terms.

Where information must be retained, it will be handled in accordance with our Privacy Policy and applicable requirements.

12. Changes to This Policy

We may update this Account Deletion Policy from time to time to reflect changes to MyShiftWork, our data practices, or applicable legal requirements.

Any updated version will be published on this page with the revised policy information.

13. Contact Us

If you have questions about account deletion or need assistance submitting a deletion request, please contact us:

Email: support@myshiftworkapp.com

Our support team will assist you with your request and provide any necessary information about the account deletion process.

MyShiftWork
A calendar designed for shift workers.